8 or higher | Checked and updated automatically during installation |
We recommend a 64-bit Windows 10/11, 8 GB RAM+ and a 3 GHz+ processor. More resources are better. SIDE NOTE: If the program shuts down unexpectedly or does not open past the splash screen. This is a known issue that occurs when the index file gets corrupted due to various reasons, such as indexing or accessing files from an encrypted pathdrive, deleting a file while indexing, closing the program abruptly, or forcing it to quit during an indexing process.
To fix this problem, you will have to delete the entire indexing folder from your computer. Please note that this will erase all your index projects and you will have to create them again from scratch. The indexing folder is located at C:\Users\USERNAME\AppData\Roaming\Encryptomatic, LLC and it is named Mailindexer. Please delete this folder and then restart the program.
This should resolve the issue and allow you to use the program normally. |